Terms and Conditions

By accessing and using PromiseFix services or website, you agree to the following terms:

1. Services Provided

PromiseFix offers professional consultancy services for documentation and visa processing for Italy, USA, and China. Services are subject to embassy rules and regulations.

2. Payment Terms

• All consultancy and processing fees must be paid before service begins.
• Accepted payment methods include bank transfer and online payment gateways.
• Each service page on our website lists the detailed payment structure and methods.

3. Delivery Terms

• International Deliveries: We use DHL and FedEx. Charges depend on package size and destination.
• Local Deliveries (within Bangladesh): We use Pathao Courier.
• Delivery fees must be paid in advance.

4. Customer Responsibility

• Clients are responsible for providing accurate, complete, and truthful information.
• PromiseFix is not liable for consequences due to:
  • Misleading or false information
  • Concealed documents
  • Non-compliance with embassy regulations

5. Service Delays

While we strive to honor our timeline commitments, delays may occur due to factors beyond our control (e.g., embassy holidays, system updates, courier delays). We will promptly inform clients of such delays, but we are not liable for them.

6. Communication

All updates are shared via WhatsApp and Email. Clients must ensure contact information is up to date.

Privacy Policy

At PromiseFix, protecting your personal information is a top priority. We are committed to handling your data with care and transparency.

Information We Collect

We collect only the information necessary for processing and delivering our services, such as:

• Full name, address, and phone number
• Passport and identification copies
• Educational or work-related documents (if applicable)
• Payment and delivery details

How We Use Your Data

• To fulfill your service request (e.g., visa application, document legalization)
• To communicate updates and confirmations
• To ensure timely and secure delivery of documents

Information Sharing

• We do not sell or share your data with third parties without consent.
• We share limited information only with:
  • Embassies and legal authorities (when required)
  • Delivery partners (name, contact, address only)
• Consent is obtained when legally required.

Data Protection

• All documents are stored securely.
• We follow international privacy standards including GDPR compliance.

You may request access, correction, or deletion of your data at any time by contacting us at [Insert Email Address].